Yes, everything you buy from Promotion has a guarantee of quality, all of our items come with a 30-day return policy due to quality issue occurred in the transit.
How long does it take to deliver the goods?
The goods will be shipped out within 24 hours during working days after we receive your payment, it always takes 2-5days to arrive at your home.
Can I return something if I don't like it?
Yes, you can return the goods you do not like within 72 hours in the condition that the goods keep as new as it is.
In this case, you have to pay for the shipping cost to return it back for a refund. The shipping cost is for sending the item out and sending it back.
What if my merchandise arrives damaged?
Our delivery teams treat your order with care so it can arrive in the best condition possible, but if there is any visible damage on the merchandise or to your home during the delivery process, please notify our delivery team and make sure it is recorded in the delivery paperwork.
Then, contact our Customer Service Team, we can try to replace the damaged item or refund you as soon as possible.
What if I don't receive my order?
Please contact the carrier to see if they have delivered the item to the right place. Meanwhile, please send us your contactable phone number so we are able to claim against the carrier to search for the package.
Generally, we will get the search result one week later.