We want you to love our products as much as we do.
Everything you buy from Promotion has a guarantee of quality and will exactly match the description on the website.
And we do double-check the contents of all orders carefully before dispatch to our customers, we try our best to make you enjoy your shopping.
90 Day Money Back Return policy
All of our items have a three-month warranty.
Damaged goods you get, here are the steps we solve it:
Firstly, please reject the delivery of the item and take some pictures of the damaged item.
After that, you can contact us via email to report the situation with pictures to have this to be solved.
And if you received items, also please contact us with pictures of the damaged item.
Then, you can return the product to the address provided by our Customer Service Team.
After that, we will re-send you a new free item (we will make up the shipping cost to you), or you can choose to receive a full refund.
Missing item(s), wrong item(s) or incorrect package sent
Please be sure to open and check the parcel carefully before signing your name on it.
For any issues, please do follow our warranty process to minimize any delays:
1. Contact our Customer Service Team with your order number and the product code (SKU number).
2. Please send us a piece of clear picture of the outer package, all shipping labels need to be visible, and (if applicable) the item is received.
1. If there is missing parts or goods due to our mistake, we will resend the missing item for free within the warranty period.
2. If the item has been shipped wrongly: we will either refund you in full or dispatch an alternative item (if applicable and available).
Requesting a return for Non-quality related
If you are not completely satisfied with the merchandise that it is not related to the quality, you can also return the merchandise. And it can only be made if the merchandise is in “as-new” condition.
In this way, we do not bear any return shipping costs.
Of course, it is necessary to contact our Customer Service Team to state your reason and request as return label. When the item is delivered to us, you can request a refund.